AVRiQ
AVRiQ
AVRiQ
Grace Akins
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I'm a recently seperated Navy Veteran in the Information Systems field. A subject matter expert in Computer repair, Communications, and Cisco-based equipment. I have two years of experience in network security management, system management, and computer administatrion.
I am a Satellite Communications Engineer who served in the Army as well as an overseas contractor. I have 13 years experience in my field, as well as a wide array of knowledge in other fields. If you have basic computer issues, printer problems, need windows support, or even a major technical issue I am willing and able to help in whatever way I can.
IT/COMPUTER SUPPORT EDUCATION AND PROFESSIONAL SKILLS EDUCATION OHIO BUSINESS COLLEGE – Sheffield Village, Ohio September/2015 – September/2017 Associate Degree: Information Technology/Computer Support General Education Diploma – Norwalk, Ohio June/2014 EXPERIENCE McDonalds Restaurant – Sheffield Village, Ohio Crew Member (while supporting family through education) Responsible for: Assisting customers with food orders, working in a support role in back end to accommodate fluxes in customer volume Operate drive through window taking/processing customer orders Perform various roles based on sales flow. Care Path — Lorain, Ohio October/2016 Help Desk & Support (contract) Responsible for: Taking trouble tickets over VOIP from Business Customers Troubleshooting of Tier 1 tickets Sending escalated tickets to proper areas for troubleshooting Had to follow specific routing instructions Teletech Holdings — Amherst, Ohio March/2013- January/2014 Geek Squad Customer Service Representative Responsible for: Provided tech support to clients Products promotions Billing information Bill Payments services Received upwards to 85 inbound customer service calls per 8 hour shift Spitzer Mitsubishi — Sheffield, Ohio February/2014 – July/2014 Car Porter Responsible for: Maintained the parking lot keeping it clean and organized cleaned cars both inside and outside assisted technicians with vehicle maintenance services prepared new and used vehicles for customer delivery reported any damages of vehicles to supervisor and completed other duties as needed
Field Service Engineer with 25+ years of experience working to support both internal and customer needs. Highly proficientin maintaining and servicing hardware/ software for computers and printers, Microsoft Office applications, and Windows OS. Looking to continue and expand my knowledge and experience as a Field Service Engineer.
