AVRiQ
AVRiQ
AVRiQ
Grace Akins
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My work experience during the last 8 years includes: Remote customer support for various clients via network monitoring software (Team viewer and GFX) Systems troubleshooting and repairs (Desktop and Laptops) Network Monitoring onsite and remote Installation of operating systems Cabling(cat5, cat5e, cat6, coaxial, Patch panel and jack module termination and installation) · Virus detection and removal via (anti Malwarebytes and C cleaner software) Create, implement and manage network design including network migration plans.Troubleshoot Local Area and Wide Area Network computer connection issues. Provide post-sales delivery during implementation including site survey Installing and configuring according to design and requirement
I'm a recently seperated Navy Veteran in the Information Systems field. A subject matter expert in Computer repair, Communications, and Cisco-based equipment. I have two years of experience in network security management, system management, and computer administatrion.
Ten years of experience have made me experienced in dealing with emergency problems.There is no problem without solution, so I offer my services, Of course, if you love your business, the results will be very effective.
IT/COMPUTER SUPPORT EDUCATION AND PROFESSIONAL SKILLS EDUCATION OHIO BUSINESS COLLEGE – Sheffield Village, Ohio September/2015 – September/2017 Associate Degree: Information Technology/Computer Support General Education Diploma – Norwalk, Ohio June/2014 EXPERIENCE McDonalds Restaurant – Sheffield Village, Ohio Crew Member (while supporting family through education) Responsible for: Assisting customers with food orders, working in a support role in back end to accommodate fluxes in customer volume Operate drive through window taking/processing customer orders Perform various roles based on sales flow. Care Path — Lorain, Ohio October/2016 Help Desk & Support (contract) Responsible for: Taking trouble tickets over VOIP from Business Customers Troubleshooting of Tier 1 tickets Sending escalated tickets to proper areas for troubleshooting Had to follow specific routing instructions Teletech Holdings — Amherst, Ohio March/2013- January/2014 Geek Squad Customer Service Representative Responsible for: Provided tech support to clients Products promotions Billing information Bill Payments services Received upwards to 85 inbound customer service calls per 8 hour shift Spitzer Mitsubishi — Sheffield, Ohio February/2014 – July/2014 Car Porter Responsible for: Maintained the parking lot keeping it clean and organized cleaned cars both inside and outside assisted technicians with vehicle maintenance services prepared new and used vehicles for customer delivery reported any damages of vehicles to supervisor and completed other duties as needed
